Rivergum Valley Lavender

Terms and Conditions

The following general terms and conditions of sale are for the purchase of products from rivergumvalleylavender.com.au


The prices listed are subject to changes, anytime, at the discretion of Rivergum Valley Lavender.



All prices shown include GST.



All prices are subject to change without notice. Rivergum Valley Lavender reserves the right to at any time make reasonable adjustments to prices in relation to any changes in raw material costs. Although every effort has been made to ensure the accuracy and stability of prices shown, variations and errors in this listing are beyond our control. We will be pleased to issue written quotations on request with a stated validity period.


Lead times & Shipping

Orders will be dispatched in 1 to 5 working days by Australia Post. Customers will be notified by email if there is a delay in shipment.



As Rivergum Valley Lavender policy is one of continued improvement we reserve the right to alter product specifications without notice, provided that such alterations do not materially affect performance.


Cancellation or changes in orders

Cancellation of or changes to orders by the Buyer are accepted only upon terms that protect the Seller against loss.
Rivergum Valley Lavender reserves the right to reject and issue a refund to any order we feel we are unable to complete.


Returned Products

Credit not exceeding 90% of the original price is generally allowed (subject to approval at the sole discretion of the Seller) provided it is returned freight prepaid and in “as new” condition. In no case will the seller authorise the return of material more than ninety days after shipment from the Seller’s Plant.
The following conditions relating to the return of goods for credit apply to all goods returned for this purpose:

  1. Goods returned must be accompanied by original order or date of purchase and reason for return.
  2. Non standard products made to special order cannot be credited under any circumstances.
  3. Inward freight, packing and delivery charges are the responsibility of the purchaser. If not prepaid by the purchaser, freight will be deducted from the amount of the credit.
  4. Unless otherwise agreed, goods returned will be subject to a restock fee. All goods with a net value in excess of $20 will be subject to at least a 10% restock charge. No claim by the Buyer need be recognised unless made in writing within fourteen days after delivery of goods to the buyer. No claim for damage or resultant expense direct or indirect in respect of any goods shall in any case exceed the invoice price of the goods in respect of which any damages or expense shall arise. All damage or expense over and above such invoice price shall be the responsibility of the buyer.



Each and every unit sold by the Seller is warranted to be free from defects in materials and workmanship under normal use for a period of twelve months from the date of sale. This warranty covers defective products and workmanship provided that the defective products shall be shipped prepaid to the Seller for examination within 12 months of purchase of goods. This warranty is limited to the replacement (at the Seller’s option) of products and shipping prepaid to the original dispatch destination.

We regret that no liability can be accepted for consequential or special damages of any kind howsoever arising in connection with products supplied by the Seller, including, but not limited to:
(i) costs incurred for removal or reinstallation of a product
(ii) any product or part thereof which has suffered through normal wear and tear or overheating.

This warranty is in lieu of all other warranties expressed or implied. No representative is authorised to assume for the Seller any other liability in connection with the Seller’s products.



Any information provided on our website is for educational purposes only. Rivergum Valley Lavender makes no representation or warranty concerning the suitability or fitness of these products for any purpose. It is the sole responsibility of the individual receiving this information to ensure that the products will have the qualities and attributes that will make them fit for any ordinary or special purpose required of them, even if this purpose is made known to us at any time. This includes responsibility on your part to conduct in a timely manner all appropriate tests and quality checks on the products or any goods made from them.
Nothing contained herein should be considered as a recommendation by Rivergum Valley Lavender as to the fitness for any use and the liability of Rivergum Valley Lavender is limited to the goods alone and does not include any consequential loses.

Rivergum Valley Lavender shall not be liable for any damages resulting from the use of or reliance upon this information.